Refund policy

Exchange Policy

At Homebound Organics, we carefully prepare and pack every order to ensure it reaches you in good condition. As our products are food items, we follow an exchange-only policy and do not offer refunds.

Exchange Eligibility

We accept exchange requests only in the following circumstances:

  • Damaged or Defective Products: If you receive a damaged, defective, or incorrect product, please contact us immediately after delivery.

  • Video Proof Required: To be eligible for an exchange, you must provide a clear, continuous unboxing video showing the package from the time it is opened. This video will be required to verify any damage, missing items, or incorrect products.

  • Exchange Request Within 2 Days: All exchange requests must be raised within 2 days (48 hours) of receiving your order. Requests submitted after this period may not be accepted.

How to Request an Exchange

To initiate an exchange, please contact us at office.homebound@gmail.com within 2 days of delivery.

Please include the following details:

  1. Your order number.

  2. A description of the issue.

  3. Clear photos or a continuous unboxing video as proof of the damage, defect, or incorrect item.

Our team will review your request and verify the provided proof. If your exchange is approved, we will provide further instructions on the exchange process.

Please note: Products returned without prior approval from our team will not be accepted.

No Refunds

We do not offer refunds, cancellations after dispatch, or monetary reimbursements for returned products. Our policy is strictly exchange-only, subject to eligibility and approval.

Non-Exchangeable Items

Due to the nature of our food products, we do not accept exchanges for:

  • Change of mind or incorrect product selection by the customer.

  • Products that have been opened, used, or consumed, unless the issue is related to damage, defect, or an incorrect item received.

  • Products for which an exchange request is submitted after 2 days of delivery.

  • Products without the required video proof, where applicable.

Contact Us

If you have any questions regarding our Exchange Policy, please contact us:

Email: office.homebound@gmail.com

We are committed to ensuring that you receive your Homebound Organics order in the best possible condition. ♥️